The Data and Digital Innovation (DDI) team at East Metro Health Services (EMHS) wanted to uplift how their customers raise requests, how they are triaged, prioritised and delivered by the team. However, their existing Jira Service Management(JSM) portal was dated, seldom used and had several pain points. Interfuze worked closely with the EMHS DDI team to implement a new JSM Portal tha thelped them address the pain points and meet their uplift objectives.
“Working with Interfuze was great. We told them our objectives were and what high level workflow we wanted to achieve, and they analysed the data and built solutions for each of our requirements. Best of all was we got to play with the system and make loads of changes along the way until we got it right ”