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Artificial intelligence (AI) is reshaping the modern workplace, driving innovation, and enhancing productivity across industries. According to McKinsey, 56% of companies globally are using AI, and this number continues to grow. What happens when AI is combined with the world-class collaboration tools from Atlassian, a company that believes teams are at the core of humanity’s greatest achievements?

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Atlassian's tools, trusted by over 250,000 customers, help tackle everything from space missions to climate change, and from fixing code bugs to managing equipment requests. Now, with the introduction of Atlassian Intelligence, teams can supercharge their productivity with AI integrated across Atlassian’s cloud products—helping your organisation work smarter and faster.

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What is Atlassian Intelligence?

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In December 2023, Atlassian launched the general availability of Atlassian Intelligence, embedding powerful AI capabilities into their suite of cloud products, including Confluence, Bitbucket, Jira Software, Jira Service Management, Trello, Atlas, and Atlassian Analytics.

Atlassian Intelligence enhances team performance by not only boosting individual productivity but also unlocking valuable organisational data, turning it into actionable insights. This empowers teams to make data-driven decisions, improving both efficiency and outcomes.

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How Atlassian Intelligence Boosts Productivity

With Atlassian Intelligence, team members can streamline their work with tools that enhance everyday tasks. Here are a few ways Atlassian Intelligence can elevate your team:

1. Create and Edit Content Instantly

• In Confluence, generate new content, adjust writing tone, or summarise key points at the click of a button. Need help finding specific information? Just ask.
• In Jira Software and Jira Service Management, summarise issue details or get suggestions for request types.
• Easily generate SQL queries in Atlassian Analytics, or transform data from Trello into Jira with a few prompts.

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2. Automate Routine Tasks

Atlassian Intelligence enables automation using natural language. Whether it’s drafting critical business content, summarising lengthy documents, or automating task assignments, your team will save time and stay focused on higher-value work.

• Generative AI in the Editor: Create user stories in Jira Software, change the tone of customer responses in Jira Service Management, or generate test plans in Confluence.
• AI-Powered Summaries: Get up to speed on projects with AI-generated summaries in Confluence, or resolve incidents faster in Jira Service Management with automated issue summaries.
• Natural Language Automation: Eliminate busywork by automating actions with plain language prompts in Confluence. (Coming soon to Jira Software.)

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3. Demystify Company-Specific Jargon

• AI Definitions (Beta): Atlassian Intelligence helps clarify industry-specific terms, acronyms, and concepts within your organisation. Coming soon to Jira Software and Jira Service Management.

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Leverage Organisational Data for Insights

Atlassian Intelligence simplifies complex tasks like building queries or analysing organisational data. Teams can use natural language to create complex JQL and SQL queries across Atlassian tools, unlocking deeper insights and enabling faster decision-making.

• Natural Language to JQL: Find issues and dependencies faster with natural language in Jira Software and Jira Work Management.
• Natural Language to SQL: Access robust business insights in Atlassian Analytics, giving every team member the ability to understand key metrics like project trends and team performance.
• Q&A Search in Confluence (Beta): Get actionable information by asking questions about projects, workflows, or organisational policies.
• Q&A Search in Compass (Beta): Ask detailed questions about your technology stack to quickly get answers on components, deployments, and more

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AI to Drive Action in Jira Service Management

In Jira Service Management, Atlassian Intelligence transforms both employee and customer experiences. A virtual agent automates interactions, summarises complex requests, and generates responses based on your knowledge base, reducing workload and speeding up issue resolution.

• Request Type Suggestions: Teams can create any request type with a simple prompt, helping organisations—from theme parks to dog walkers—quickly launch service projects.
• Bitbucket Code Review Assistant (Coming Soon): Automatically review pull requests and suggest changes, allowing developers to focus on critical improvements while leaving the routine checks to AI.

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Ready to Integrate Atlassian Intelligence?

Atlassian Intelligence offers a transformative opportunity to enhance team productivity, reduce busywork, and leverage data more effectively. Want to explore how Atlassian Intelligence can be embedded into your Jira, Confluence, or Jira Service Management environments?

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Get in touch with our Atlassian experts today to learn more and start harnessing the power of AI in your organisation. As a WA Atlassian Gold Solutions Partner, Interfuze is here to guide you every step of the way.

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